Launch Is Not the End
Installations run for weeks or years, and something will eventually need attention. Clarity about who fixes what, and how fast, matters more than most people realise at the start.
Questions to Ask
Get answers in writing and compare them between suppliers. They are the same questions we answer on our own installation projects.
- What is covered — software, hardware or both
- How long does cover last — and what happens afterwards
- How do I report a fault — by phone, email or a portal
- How quickly will you respond — and what does that mean in practice
- What is excluded — damage, misuse or third-party failures
Want clear support terms? We offer free consultations on installation support... Let's discuss your project →
Understand the Costs
Ask what is included in a support package and what is charged separately, such as site visits or parts. A cheaper project can cost more if support is expensive.
Plan for Handover
Make sure staff are trained and documents supplied at the end of the project. Agencies can ask how support is shared with clients through our partnership programme.
